Electronic Cigarette Industry Trade Association

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06, Nov, 2014
ECITA ISE: ER Chapter 8 The Waste Batteries and Accumulators Regulations (2009) (WBR) and the WEEE Directive (2002)
Introduction This chapter, together with CHAPTER 7, considers the implications of the various regulations which apply to vendors of batteries and electronic/electrical equipment. The intent of these regulations is to reduce the use of harmful metals in batteries, and to increase the recycling of waste batteries and electronic/electrical equipment. The regula...

06, Nov, 2014
ECITA ISE: ER Chapter 9 Packaging and Packaging Waste Directive (1994)
Introduction The Packaging and Packaging Waste Directive of 1994 (94/62/EC) was amended (Annex 1) by Commission Directive 2013/2/EU, in order to reflect changes in the international approach to reducing the impacts of waste products on the environment. The UK Packaging (Essential Requirements) Regulations 2003, and the UK Producer Responsibility Obligations...

06, Nov, 2014
ECITA ISE: FCP Chapter 10 The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations (2013)
Introduction As part of the internal auditing procedures ECITA members’ websites are checked for compliance with the ISE. We offer a Website Auditing service to non-members, and as with ECITA members, if the site passes the Website Audit, certificates and reports are issued. Please contact us for details. Website compliance issues discovered on an ECITA memb...

06, Nov, 2014
ECITA ISE: FCP Chapter 11 Data Protection Act (1998)
Introduction The Data Protection Act (1998) establishes a framework of rights and duties which are designed to safeguard personal data. This framework balances the legitimate needs of organisations to collect and use personal data for business and other purposes against the right of individuals to respect for the privacy of their personal details. The legisl...

06, Nov, 2014
ECITA ISE: FCP Chapter 12 The Advertising Standards Agency Codes, the Enterprise Act (2002), and the Unfair Trading Regulations (2008)
Introduction This chapter addresses the CAP and BCAP Codes introduced in October 2014, the Control of Misleading Advertising Regulations (1998) (CMARs) and the Business Protection from Misleading Marketing Regulations (2008) (BPRs) which replaced them. It also explains the requirements of ECITA with regard to Point of Sale (POS), marketing, promotional and a...

07, Nov, 2014
ECITA ISE: FCP Chapter 13 Customer Service Standards
Introduction A large part of the perception of a company is dependent on its customer service. In order to achieve recognised excellence, first rate customer service is required. The issue that most quickly generates a bad perception of the company is poor communication. (Please see ANNEX XVI for ECITA’s Complaints Procedure Policy.) Principles of Excellent...

07, Nov, 2014
ECITA ISE: EMO Chapter 14 Health and Safety at Work Act
Disclaimer This chapter is included in the ECITA Industry Standard of Excellence book to provide an overview of the Health and Safety at Work Act (1974) requirements, and is not a comprehensive guide to the regulations. It is mentioned herein purely with a view to providing as broad a coverage as possible of what is required of electronic cigarette vendors....

07, Nov, 2014
ECITA ISE: EMO Terms & Conditions of ECITA Membership
Introduction ECITA will hold an electronic file on each member, to hold members’ compliance and disciplinary details. This will include details from website checks, promotional material and audits. These centrally-held records will allow us to monitor members’ compliance and achievements with regard to the ISE. ECITA Membership Agreements/Code of Conduct ECI...

07, Nov, 2014
ECITA ISE: EMO Chapter 16 ECITA ISE Audits
This is pending updating when PAS 54115 is finalised in December 2014. Introduction The internal audit procedure is in place to ensure compliance with all the relevant legislation and standards, as applied to electronic cigarettes. It provides documentary evidence of external verification of due diligence and adherence to the Industry Standard of Excellence....

07, Nov, 2014
ECITA ISE: Annex I Legislation referred to in ECITA's ISE
Legislation referred to in ECITA’s Industry Standard of Excellence There are many and various statutory instruments from both the EU and those which are specific to the UK. Rather than scatter these throughout the document, we have summarised them here, together with links to the original documents, for ease of reference. EU Directives Medicinal Products Dir...